FAQ
Frequently Asked Questions
Quick answers about materials and shipping.
What order quantities do you work with?
It depends on the product. Catalog items ship in flexible volumes; custom projects are evaluated against tooling, and small pilot runs are possible. Tell us your target quantity and we will confirm a workable structure.
Do you accept OEM/ODM with our own logo and packaging?
Yes — that is our core business. Logo can be applied by molding, silk-screen, pad printing or laser etching. We also support retail-ready packaging with your artwork.
Are your materials food-safe? Which standards do you comply with?
We use silicone compounds compliant with FDA 21 CFR 177.2600 and EU LFGB, with RoHS and REACH documentation. For medical products, silicone raw materials certified to ISO 10993 are selected per application. Reports are shared with every shipment.
How do you control quality?
Incoming material certification, first-article inspection, in-line process checks and AQL 2.5 final inspection before packing. Dimensional reports and material certificates accompany every order.
Which shipping options do you support?
Sea (FCL/LCL), air freight and international express (DHL/FedEx/UPS) door-to-door. We ship EXW, FOB, CIF or DDP — whichever suits your import setup.
Can you match a specific color (Pantone) or hardness?
Yes. We color-match to Pantone or a physical sample, and compound from 5 to 80 Shore A to your requirement. Color masterbatches used are food-contact compliant for food and baby applications.
Still have questions?
Send us a message — a real engineer will reply, usually within one business day.
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